15 Zendesk Alternatives You Should Consider In 2024 For Your Business
By Abdul Aziz Mondal
15 January, 2024
Business
Last Updated on: November 25th, 2024
Recently, Zendesk is one of the most popular customer support solutions. After all, Zendesk has a wide range of exceptional features, including knowledge management and ticketing. On the other hand, Zendesk has had a lot of competitors recently. After all, Zendesk’s competitors are worthy.
Zendesk is an undeniably powerful tool that you must remember as an option. In case you have ever looked for any convenient customer support software, there are many chances you have heard of Zendesk.
The primary issues with Zendesk are its complications and costs like Salesforce. After all, zen desk’s base plan usually starts at $55 per month, which you can double in comparable plans from others across the space.
Why Look For An Alternative To The Zendesk
Recent reports speak volumes regarding the price of Zendesk’s services. Zendesk just keeps on raising their prices. It may be due to the quality they have been offering and the trust they established with the brand.
However, there are a few other points that compel people to search for a Zehdesk alternative.
Limited customer support leads to frustration, and this is the reason people are thoroughly dissatisfied.
Also, the users registered their discontent regarding the services. People are utterly not satisfied with this narrow reach of services.
Another issue is the price consideration.
Everyone knows that Zendesk services are premium and come with expensive subscriptions. They may not be within the budget range. This is one of the problems associated with the services.
The last point that we would love to include in our article is the steep learning curve. Yes, onboarding with Zendesk can indeed be an overwhelming process.
The 10 Best Zendesk Competitors/Alternatives You Should Know Recently
Who are Zendesk’s competitors? There are multiple best alternatives to Zendesk, which you should know about in 2024.
Furthermore, these alternatives to Zendesk are packed with exceptional features. Below, I will discuss the ten best Zendesk competitors/options, which you should know exactly.
1) Help Scout
Another one of the best complete customer support software you can use is Help Scout. This customer support software has been made with both customer and agent quality experience in mind.
Aside from that, this customer support software has an intuitive interface and refined features, which means you or any user can enjoy the learning curve. This is all about minimally using the Help Scout.
What are the best features of Help Scout?
- One of the best features of Help Scout is all about shared inboxes for email support. This feature works like private notes, allowing your team to exchange information.
- Another one of the best features of Help Scout is self-service support. With docs, you can organize, create, and manage FAQ pages.
- Does Help Scout have a beacon chat support that you can use to experience live chat services?
2) Zoho Desk
Do you know Zoho Desk is another famous customer support software used mainly for relationship management tools? In this case, you can use the Zoho Desk to enjoy multiple exceptional features such as shared inbox, chat, and phone integration.
Above all, the Zoho desk boasts a strong selection of incorporations to connect with the rest of your tech stack. There are multiple team management features from which you can take advantage, such as time tracking.
Aside from that, they also offer several AI options, especially for self-service, though this feature is limited at its highest cost plan. There are multiple free plans available. Aside from that, you can utilize paid plans, which start from $14 monthly.
3) Gorgias
Do you have any idea of any customer support help desk solution? Well, Gorgias is one of the best customer support solutions you can use, especially in small businesses in the e-commerce space. While you sign up, you can access the shared inbox and live chat.
Although there are some big differentiators between Shopify, BigCommerce, and Magento incorporations. In this case, Georgia also has several social media incorporations with social media platforms such as Facebook and Instagram, which will let you track the conversions on those social media channels.
4) HubSpot Service Hub
In recent times, HubSpot has been one of the most well-known software apps for its sales software and marketing. This is also one of the best alternatives to zendesk. Also, HubSpot has entered the support space with HubSpot Service Hub. After all, this Service Hub is a help desk that includes mostly standard features like a reporting capability and shared inbox.
After all, this alternative of Zendesk includes survey satisfaction, automation capability, and so on in terms of creating a knowledge base. If you are a HubSpot CRM user, you will be able to connect easily with customer support profiles to service the hub. After all, this gives your team even more insights and contexts.
5) Kustomer
Another one of the best alternatives to Zendesk is Kustomer. Recently, Kustomer combined two features to create such a unique solution. In this case, with Kustomer, you can see an entire picture of every customer where you can update several systems simultaneously, saving energy and time.
On the other hand, kustomer offers multi-channel support for phone, email, social accounts, and so on. No-code chatbots are available to deflect support requests to the self-service options. However, Kustomer is an expensive customer support software.
6) Front
Another strong competitor of Zendesk is Front. This is all about focusing on account management. There are multiple customer support teams where you can use help desk software solutions to manage a group of emails.
But in most cases, Front is a useful customer support software with group email addresses and personal information, which you can do with Front customer support software. Front customer service software has some basic collaboration and automation features, along with multiple shared inbox capabilities.
7) HappyFox
Happy Fox is another one of the best alternatives to Zendesk. Above all, this includes some usual suspects such as knowledge base software, shared inbox, and some automation. This helps reduce manual working time. But this also has the ability to assign tasks and change task statuses.
On the other hand, HappyFox’s help desk has multiple plans where there are limited tickets. Aside from that, Happy Fox also offers live chat and even in-chat software applications. However, both are separate tools; you must purchase them independently of their help desk offerings.
8) Intercom
Another cheap alternative to Zendesk is Intercom. The user interface is complicated. At the center of Intercom lies its main features, such as bots and live chat. Aside from that, the Intercom platform boasts an inbox that combines every customer-designed dialogue into just a single interface.
In this case, businesses can curate several workflows that automate customer pathways along with several tasks. These include routing customers, relevant knowledge base articles, etc.
9) Tidio
Another of the best Zendesk competitors and alternatives, which is a great pick, is Tidio. Aside from that, this customer support software is perfect for small and medium businesses. These are all about sales and e-commerce. This mainly works like pipedrive.
On the other hand, Tidio has multiple features, including live chat before you can check a quick chat survey, track chat events, etc.
Tidio makes this software application stand out because it has a simple interface and a chatbot builder. This smart AI chatbot features exceptional software that helps you handle more customers in just one way with a smaller team.
10) Trengo
Trengo is one of the best options when this is about all-in-one communication. This customer support software has strong automation along with team features. This works with popular e-commerce platforms such as WooCommerce, Shopify, and Lightspeed.
Conversely, Trengo has detailed reporting to help keep track of happy customers. Above all, Trengo has potential customer portal features that are surprising at its prices.
In Conclusion
I have discussed the best zendesk competitors and their alternatives above in this article. Above all zendesk is one of the most complicated software where it has a lot of unique features. This customer support solution has been optimized to meet the requirements of large teams at multiple companies. Even this Zendesk software can handle more than 500 employees. I hope you liked this article. If you have any questions, please comment below!
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